B2B, Marketing, Strategy, Customer Experience, CX, Experience, Marketing Technology, Customer Onboarding Mauro Berno B2B, Marketing, Strategy, Customer Experience, CX, Experience, Marketing Technology, Customer Onboarding Mauro Berno

The Ultimate Customer Onboarding Process

Customer Onboarding is a crucial activity for customer success teams. In fact, within Foundcoo’s 4-Step Customer Success (CS) Strategy, successful Customer Onboarding is the #1 factor in ensuring that customers achieve their desired outcomes. Yet, if you were to ask customer success managers or sales reps to define Customer Onboarding, you would likely receive a wide variety of inconsistent answers, even among those within the same organization. That’s why we’ve designed these easy to follow Customer Onboarding Process Guidelines to help you develop a world-class onboarding process.

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