Steps to Identifying your Customer's Pain Points

As a copywriter or marketer, it’s your job to relate to your audience. You need to frame the problem that they are experiencing and offer a solution. A critical part of copywriting is the creative use of emphasis and empathy but just how do you use this to make a lasting impact?

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Latest Sales Trends for 2020/21 You Should Know

If you're not growing, your competitors are, which means you're losing out on new business. The biggest challenge is finding strategies to help you achieve growth. You can't predict the future to find out what's the next big thing in sales. However, you can take to heart the hottest sales trends today and use them to your advantage.Knowing and understanding sales and marketing trends allows you to prepare your company for the future better.

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Customer Experience Mauro Berno Customer Experience Mauro Berno

The customer experience (CX): Is it the key to success?

The attention for customer experience (also known as CX) has grown exponentially over recent years and it keeps doing so with customer experience now being recognized as an essential focus to create business and customer value. Why customer experience matters? Acquiring a new customer costs seven times more than maintaining an existing one. Investing in your current customers will pay off, and it’s only a matter of time until you see positive results.

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Business, B2B, Marketing, Sales, Strategy Mauro Berno Business, B2B, Marketing, Sales, Strategy Mauro Berno

9 Lessons from 20 years in B2B BDM, Marketing and Sales.

If you're like most business leaders, you'd say it's fundamentally about relationships and you'd be wrong. The classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. This is exactly 20 years that I’m jumping between Business Development, Sales and Marketing and here are the 9 biggest lessons my career has taught me.

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B2B, Business, Sales Mauro Berno B2B, Business, Sales Mauro Berno

Why Salespeople quit?

Turnover is primarily due to the incompetence of sales leadership and poor company decisions. Any organization that value human dignity, respect its employee, and treat them right will experience excellent talent retention and favorable market reputation.

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Marketing, B2B, Business, Strategy, Branding Mauro Berno Marketing, B2B, Business, Strategy, Branding Mauro Berno

The State of Branding during COVID-19, what is the best thing do?

If you’re like most business leaders, you’ve probably put brand-building on the back burner as you deal with the COVID-19 pandemic. 81% of companies have deferred marketing, according to the World Federation of Advertisers. And even Google is slashing its marketing budgets by as much as half for the second half of the year (CNBC.)

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Have you heard about Marketing Enablement?

There’s a big hole in most B-to-B marketing organizations created by constant changes within the marketing profession. These changes include the transformation from marketing as a cost center to a revenue center, the rise and use of digital technology to enable that transformation and the pivot to customer-centricity. Marketers are scrambling to respond to these changes. The glue to make all of this work that’s missing is marketing enablement.

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Marketing, Sales, B2B, Business, Strategy Mauro Berno Marketing, Sales, B2B, Business, Strategy Mauro Berno

What is Sales Enablement? another buzzword?

Yes Sales Enablement in not just another buzzword, but it is a modern way to approach the market, when you empower your sales team with the right resources, materials, and tools, they'll have the ability to sell more effectively and efficiently. Meaning, your business will experience a boost in revenue and, therefore, an increase in your number of customers and brand advocates.

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Mauro Berno Mauro Berno

5 Ways To Ensure The Perfect Zoom Call

Because of social distancing, Zoom has brought in more active users in the first 3 months of 2020 than it did in all of 2019, according to Zoom founder Eric Yuan. To help ensure your next Zoom meeting goes off without a hitch, here are 5 simple hacks to keep in mind before you dial in:

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Mauro Berno Mauro Berno

A Proven Way to Grow Revenue

Something interesting happens at organizations where effective marketing and sales alignment occurs, they win. According to a report by Aberdeen Research, companies that are best-in-class at aligning marketing and sales experienced an average of 20% growth in annual revenue, compared to a 4% decline in laggard organizations.

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Mauro Berno Mauro Berno

Is Artificial Intelligence the Future of Marketing?

Does this all sound too good to be true? Are you still thinking that artificial intelligence is tomorrow’s technology, not today’s? Well all these things are already implemented from the big corporation with very different results, why? Because technology and digitalisation are the tools not the results.

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Sales and Marketing Mauro Berno Sales and Marketing Mauro Berno

The funnel is dead

If you want to grow better in 2019, you need to match your business to the modern buyer, throw away the funnel and embrace the MBS2.0 In the past marketers followed a communication model called AIDA. The acronym stood for awareness, interest, desire, and action. So, what's missing in the AIDA model? The customer experience.

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Sales Mauro Berno Sales Mauro Berno

Flat Sales Problem?

Competition is strong in the sales industry, so you need every chance to succeed. The good news is that many salespeople still relying on outdated methods and techniques for how to increase sales. What sales techniques work for you?

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Sales and Marketing Blending?

The lack of alignment between sales and marketing is failing businesses across the globe. So much so, that misalignment is costing businesses more than a trillion dollars per year. That’s right $1 trillion (with 12 zeros). In fact, sales and marketing misalignment is the number one reason why an organization’s annual revenue stagnates or, worse, declines.

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